Returns and Refunds

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
 

To start a return, you can contact us at sales@oskipaws.co.uk. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
 

You can always contact us for any return question at: sales@oskipaws.co.uk 

Damages and issues
Please inspect your order upon reception and contact us  within 24 hours, if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as any foods, treats, or any opened products), custom products (such as special orders or personalised items), and personal care goods (such as dog boots/socks ). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
 

Unfortunately, we cannot accept returns on sale items.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund has been approved or not. If approved, your refund will be automatically issued to your original payment method.

Please note that while most refunds are processed within 10 business days, the exact timing can vary depending on your bank. As we cannot monitor the status of your bank’s processing, we kindly ask that you allow the full 10 business days before contacting us about your refund.